Services Products Help Desk SILAS provides its users with online services and other products, training, and help desk support, all specially tailored to meet users’ needs and requirements. Online Services The online services provided include: Copy cataloguing and original cataloguing facilities Inquiry/search facilities through both the cataloguing software and a Webpac Web site with news, messages, cataloguing statistics, holdings updates, etc. File transfer facility Additional Products The following additional products are also available on request: Custom bibliographies (hard or soft copy) Custom reports derived from the NUC MARC files derived from the NUC Accession lists (hard or soft copy) Help Desk The SILAS Help Desk provides support for both online and off-line services. Extensive assistance is given especially to new participants and those who are not familiar with the ITS software. The Help Desk team also helps users liaise with vendors, their information system officers, and computer services departments. home | sitemap | contact us | SILASweb © Copyright 2000 SILAS.